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Refund

Returns

Our policy lasts 15 days. If 15 days have gone by from when our products ships, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All refunds will be less the cost of shipping back to our store. 

To complete your return, we require a receipt or proof of purchase.  To continually improve our product and process, we will reach out to you to determine the reason for returning.  Reasons such as no longer wanted/ require, or I changed my mind, will be allowed but shipping costs and return shipping costs will be deducted from your return.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- If you thought our calendars came with beer.  We try our best to tell you on all our product pages that our calendars do not come with beer.  We do understand that sometime this is missed.   If you calendar is in original condition, we will refund half your order.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@craftadventbox.com.

 

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for a different item, send us an email at orders@craftadventbox.com and send your item to:


Craft Advent Box
1340 Turnham Ln
Vestavia, Alabama US 35216.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, we will issue a refund to the original purchaser.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


Shipping:


To return your product, you should mail your product to:


Craft Advent Box
1340 Turnham Ln
Vestavia, Alabama US 35216

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  You can have us purchase a shipping label for you and send it to you.  We do get better rates and this can help keep the return cost down.  When you receive a refund, the cost of return shipping will have been deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.